Frequently Asked Questions
Everything you need to know about finding and caring for your perfect rug.
How long does shipping take within Australia?
We offer standard and express shipping options. Most orders are processed within 1-2 business days, with delivery typically taking 3-7 business days depending on your location.
What is your return policy if the rug doesn't fit my space?
We offer a 30-day change-of-mind return policy. If the rug isn't the right fit, you can return it in its original condition for a refund or exchange, though return shipping costs may apply.
Are your rugs suitable for high-traffic areas?
Yes, many of our collections are specifically designed for durability. We recommend our synthetic heat-set polypropylene or low-pile wool rugs for areas like hallways and living rooms.
How do I clean and maintain my new rug?
Regular vacuuming without a beater bar is recommended. For spills, blot immediately with a clean, dry cloth. For deep cleaning, we suggest professional rug cleaning services every 12-18 months.
Do you offer different sizes for all designs?
Most of our designs come in various standard sizes ranging from small runners to extra-large area rugs. Please check the 'Size' dropdown menu on the specific product page for availability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free buy-now-pay-later options including Afterpay and ZipPay.